Learning from Your Friends’ Check-Ins: An Empirical Study of Location-Based Social Networks

Recently, mobile applications have offered users the option to share their location information with friends. Using data from a major location-based social networking application in China, we estimate an empirical model of restaurant discovery and observational learning. The unique feature of repeat customer visits in the data allows us to examine observational learning in trials and repeats and to separate it from non-informational confounding mechanisms, such as homophily, using a novel test based on the empirical model. The empirical evidence supports a strong observational learning effect. We also find that the moderating role of the geographical locations of users and their friends on the magnitude of observational learning is critical. These findings suggest a nuanced view for local merchants to boost observational learning with the advancement of location-based technology. The online appendix is available at https://doi.org/10.1287/isre.2017.0769 .

• 저널Information Systems Research · 29(4) · 1044–1061
• 토픽Digital Marketing and Social Media · Sociology and Political Science
• DOI10.1287/isre.2017.0769
• 저자Liangfei Qiu, Zhan Shi, Andrew B. Whinston