Quality Information Disclosure and Patient Reallocation in the Healthcare Industry: Evidence from Cardiac Surgery Report Cards

This paper shows that quality information disclosure in the healthcare industry can have a negative impact on positive assortative matching between patients and healthcare providers.

• 저널Marketing Science · 39(3) · 636–662
• 토픽Customer Service Quality and Loyalty · Organizational Behavior and Human Resource Management
• DOI10.1287/mksc.2018.1146
• 저자Tae Jung Yoon