Does What Happens in the ED Stay in the ED? The Effects of Emergency Department Physician Workload on Post-ED Care Use

This paper contributes new insights on how physician and patient behaviors under ED crowding impact a previously unstudied system performance measure: post-ED care utilization. Our findings suggest that prior studies estimating the cost of ED crowding underestimate the true effect, as they do not consider the "extra" post-ED care utilization.

• 저널Manufacturing & Service Operations Management · 24(6) · 3079–3098
• 토픽Emergency and Acute Care Studies · Emergency Medicine
• DOI10.1287/msom.2022.1110
• 저자Mohamad Soltani, Robert J. Batt, Hessam Bavafa, Brian W. Patterson