Forced to Change? Media Exposure of Labor Issues and Firm Artificial Intelligence Investment

Firms are increasingly interested in investing in artificial intelligence (AI), but what drives this trend? Our research reveals that media coverage of labor issues plays a significant role. When firms face public scrutiny through media exposure of labor issues, the reputational pressure pushes them to act. AI emerges as a strategic response, offering powerful capabilities to automate and augment human tasks. Analyzing data from U.S. public firms, we found that labor issue-related media coverage significantly increases AI investments, particularly among firms with the motivation and resources to invest in AI, whereas other IT or general investments are not similarly influenced, suggesting that firms view AI as uniquely suitable to address labor challenges. Interestingly, firms appear to prioritize AI for its automation capabilities, particularly targeting high-skilled labor, contrasting with traditional automation investments focused on lower-skilled tasks. This shift signals a transformation in how companies are reimaging the future of work. For business leaders, our findings also reveal that AI investment not only reduces future media scrutiny but also decreases labor reliance. Policymakers, however, must consider the broader implications, particularly the impact of AI investment on labor markets and the need for proactive workforce planning.

• 저널Information Systems Research · 37(1) · 156–175
• 토픽FinTech, Crowdfunding, Digital Finance · Management Information Systems
• DOI10.1287/isre.2022.0402
• 저자Boshuo Li, Ni Huang, Wei Shi