Case Studies of End User Requirements for Interactive Problem-Solving Systems

Interactive problem-solving is defined as user/machine dialogues to identify and solve problems with imprecise solution criteria. Although high payoffs from interactive problem-solving systems have been predicted, few such systems are in use. A key problem is the lack of understanding of the requirements of the potential users. This paper presents the results of case studies of the use of an interactive problem-solving system. Based on observations from these case studies, a list of user characteristics have been compiled relating to user behavior (e.g., data use and problem-solving methods) and user requirements (e.g., the need for involvement in the solution process).

• 저널MIS Quarterly · 1(1) · 51–63
• 토픽Intelligent Tutoring Systems and Adaptive Learning · Artificial Intelligence
• DOI10.2307/248766
• 저자Eric D. Carlson, Barbara F. Grace, Jimmy A. Sutton