현상
고객만족
16편 · 2020 5편, 2021 6편, 2024 1편, 2025 1편, 2026 1편
- How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction
- Unveiling the Human Touch: Enhancing Customer Satisfaction Through Personal Profiles of Social Media Customer Service Agents
- How Should Time Estimates Be Structured to Increase Customer Satisfaction?
- Despite Efficiencies, Mergers and Acquisitions Reduce Firm Value by Hurting Customer Satisfaction
- Wage Inequality: Its Impact on Customer Satisfaction and Firm Performance
- How Political Identity Shapes Customer Satisfaction
- How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences Between Face-to-Face and Virtual Channels
- Shedding Light on the Dark Side of Firm Lobbying: A Customer Perspective
- Customer Satisfaction, Advertising Competition, and Platform Performance
- Customer Satisfaction and Its Impact on the Future Costs of Selling
- How Main Street Drives Wall Street: Customer (Dis)satisfaction, Short Sellers, and Abnormal Returns
- Customer Satisfaction and Firm Profits in Monopolies: A Study of Utilities
- Managing Cellphone Services for Customer Satisfaction: Evidence from the Base‐of‐the‐Pyramid Markets
- The Customer May Not Always Be Right: Customer Compatibility and Service Performance
- The Impact of Service Improvisation Competence on Customer Satisfaction: Evidence from the Hospitality Industry
- When More Is Less: Field Evidence on Unintended Consequences of Multitasking