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3편 · 2021 2편, 2024 1편

How Chatbots Augment Human Intelligence in Customer Services: A Mixed-Methods Study
JMIS · 2024 · 인용 22 · Xiaolin Lin, Xuequn Wang, Bin Shao 외
Blame the Bot: Anthropomorphism and Anger in Customer–Chatbot Interactions
JM · 2021 · 인용 627 · Cammy Crolic, Felipe Thomaz, Rhonda Hadi 외
Estimating the Impact of “Humanizing” Customer Service Chatbots
ISR · 2021 · 인용 355 · Scott Schanke, Gordon Burtch, Gautam Ray