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고객 감정

2편 · 2020 1편, 2022 1편

Complaint De-Escalation Strategies on Social Media
JM · 2022 · 인용 66 · Dennis Herhausen, Lauren Grewal, Krista Hill Cummings 외
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers
MSOM · 2020 · 인용 46 · Daniel Altman, Johan S. H. van Leeuwaarden, Marcelo Olivares 외