현상

고객 불만 처리

2편 · 2020 1편, 2024 1편

Two-Sided Impacts of Service Provider’s Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments
ISR · 2024 · 인용 2 · Sunghun Chung, Jaehwuen Jung, Jooyoung Park 외
Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship
JM · 2020 · 인용 108 · Forrest V. Morgeson, G. Tomas M. Hult, Sunil Mithas 외