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15편 · 2021 4편, 2023 1편, 2024 1편, 2025 1편, 2026 2편
- EXPRESS: Cushioning the Blow: Reducing Customer Attrition in Response to Price Increase Notifications
- No Call, No Show: Impact of No-Shows on Customer Attrition in Online-to-Offline Services
- Mitigating Churn After Online Financial Fraud: The Value of Blame Attribution
- The Cost of Impatience in Dynamic Matching: Scaling Laws and Operating Regimes
- The Effectiveness of Membership-Based Free Shipping: An Empirical Investigation of Consumers’ Purchase Behaviors and Revenue Contribution
- Learning Personalized Product Recommendations with Customer Disengagement
- Personalized Priority Policies in Call Centers Using Past Customer Interaction Information
- SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers
- Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers
- Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects
- Equilibrium Strategies in M/M/1 Priority Queues with Balking
- Some Customers Would Rather Leave Without Saying Goodbye
- Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems
- How Customer Referral Programs Turn Social Capital into Economic Capital
- Managing Queueing Systems Where Capacity is Random and Customers are Impatient