현상
고객 충성도
7편 · 2017 1편, 2020 5편, 2022 1편
- Gaining Customer Loyalty with Tracking Information Quality in B2B Logistics
- Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals
- Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship
- Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality
- The Causal Effect of Service Satisfaction on Customer Loyalty
- Benefits of Customer Loyalty in Markets with Endogenous Search Costs
- The Benefit of Becoming Friends: Complaining after Service Failures Leads Customers with Strong Ties to Increase Loyalty