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2편 · 2019 1편, 2026 1편

Giving Thanks: How Managers Should Respond to Compliments in Positive Word of Mouth
JM · 2026 · 인용 0 · Katherine C. Lafreniere, Mohamad Soltani
Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews
ISR · 2019 · 인용 205 · Wei Chen, Bin Gu, Qiang Ye 외