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2편 · 2017 1편, 2020 1편

The Causal Effect of Service Satisfaction on Customer Loyalty
MS · 2020 · 인용 42 · Guofang Huang, K. Sudhir
Service Satisfaction–Market Share Relationships in Partnered Hybrid Offerings
JM · 2017 · 인용 17 · Rafael Becerril‐Arreola, Chen Zhou, Raji Srinivasan 외