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2편 · 2017 1편, 2021 1편

Frustration-Based Promotions: Field Experiments in Ride-Sharing
MS · 2021 · 인용 51 · Maxime C. Cohen, Michael D. Fiszer, Baek Jung Kim
The Benefit of Becoming Friends: Complaining after Service Failures Leads Customers with Strong Ties to Increase Loyalty
JM · 2017 · 인용 102 · Nita Umashankar, Morgan K. Ward, Darren W. Dahl