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3편 · 2017 1편, 2019 1편, 2022 1편

Complaint De-Escalation Strategies on Social Media
JM · 2022 · 인용 66 · Dennis Herhausen, Lauren Grewal, Krista Hill Cummings 외
When and Why Saying “Thank You” Is Better Than Saying “Sorry” in Redressing Service Failures: The Role of Self-Esteem
JM · 2019 · 인용 126 · Yanfen You, Xiaojing Yang, Lili Wang 외
User Compensation as a Data Breach Recovery Action: An Investigation of the Sony PlayStation Network Breach
MISQ · 2017 · 인용 147 · Sigi Goode, Hartmut Hoehle, Viswanath Venkatesh 외