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소셜미디어 불만

3편 · 2017 1편, 2021 1편, 2022 1편

Complaint De-Escalation Strategies on Social Media
JM · 2022 · 인용 66 · Dennis Herhausen, Lauren Grewal, Krista Hill Cummings 외
Complaint Publicization in Social Media
JM · 2021 · 인용 65 · Alireza Golmohammadi, Taha Havakhor, Dinesh K. Gauri 외
Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter
JMIS · 2017 · 인용 70 · Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann