현상
온라인 리뷰
143편 · 2022 23편, 2023 18편, 2024 14편, 2025 17편, 2026 8편
최근 60편
- Giving Thanks: How Managers Should Respond to Compliments in Positive Word of Mouth
- Quality Verification in the Presence of Review Bias
- Align Generative Artificial Intelligence with Human Preferences: A Novel Large Language Model Fine-Tuning Method for Online Review Management
- EXPRESS: Picture This: How Review Valence Shapes the Quality and Helpfulness of User-Generated Photos
- The Divorce of Word and Deed—A Data-Mining Approach to Identify and Evaluate Customer Requirements
- EXPRESS: Haunted by a Bad Review: The Afterlife of Reading (Negative) Reviews in Consumer Experience
- Review First or Rate First: How the Review Process and Device Choice Shape Online Reviewing Behavior
- Targeted service improvement for individualized providers
- Displaying the Amount of Consumption Time in Online Reviews Can Affect Helpful Votes
- Pricing in the Presence of Strategic Consumers and Social Learning Under Contingent Pricing and Price Guarantee
- More Satisfied or More Aroused? Understanding the Effects of Arousal in Online Reviews on Product Demand From New Versus Returning Customers in the Service Sector
- Online Venting: The Impact of Temporal Proximity Cues and Emotionality on Perceptions of Negative Online Review Value
- The Weekend Effect in Online Reviews
- The Power of Proximity: Exploring Narrative Language in Consumer Reviews
- Facilitating Review Information Disclosure in the Platform Economy: Is More Accurate Always Better?
- The Illusion of Authenticity in Online Reviews: Truth Bias and the Role of Valence
- The Asymmetric Effects of Posting an Online Review on Future Spending and the Dark Side of Solicitations
- The Bright Side of Lower Quality: Evidence from Restaurant Exploration
- When Are More Information Details Less Useful? A Comparison of Product Contextualization in Customer Images and Review Texts
- The Pleasant Visual Path to Review Helpfulness: Picture-Evoked Emotional Valence and Picture-Text Alignment
- Conformity or Differentiation? How Consumers Respond to the (In)consistency Between Product Ratings and Review Sentiments in the United States and China
- Political Consumerism and the Emergence of Rare Information on User-Generated Content Platforms
- Dynamic Pricing and Product Quality with Review-Driven Learning
- Can Regulation Restore Authenticity? Evidence from Policies Against Online Review Suppression
- A Robust Optimization Approach to Reliable Statistical Inference with Variables Generated by Machine Learning
- The Pitfalls of Review Solicitation: Evidence from a Natural Experiment on TripAdvisor
- The Financial Consequences of Online Review Aggregators: Evidence from Yelp Ratings and SBA Loans
- Guided Diverse Concept Miner (GDCM): Uncovering Relevant Constructs for Managerial Insights from Text
- Does Greater Visibility Benefit Minority Businesses? Evidence from an Online Review Platform
- A Topic-Based Segmentation Model for Identifying Segment-Level Drivers of Star Ratings from Unstructured Text Reviews
- Deliberative or Automatic: Disentangling the Dual Processes Behind the Persuasive Power of Online Word-of-Mouth
- A Structural Topic and Sentiment-Discourse Model for Text Analysis
- Penalty or Reward? The Effect of Social Disincentives on Online Users’ Contributions
- Punished for Success? A Natural Experiment of Displaying Clinical Hospital Quality on Review Platforms
- Win by Hook or Crook? Self-Injecting Favorable Online Reviews to Fight Adjacent Rivals
- The Impact of Process- vs. Outcome-Oriented Reviews on the Sales of Healthcare Services
- The Direct Effect of Managerial Responses: When Politeness Backfires
- Status Downgrade: The Impact of Losing Status on a User-Generated Content Platform
- From Stars to Dogs: A Data Analytic Approach to Identifying “Out-Of-Favor” Products on E-Commerce Platforms
- Words Meet Photos: When and Why Photos Increase Review Helpfulness
- Unifying Algorithmic and Theoretical Perspectives: Emotions in Online Reviews and Sales
- Attending to Customer Attention: A Novel Deep Learning Method for Leveraging Multimodal Online Reviews to Enhance Sales Prediction
- Product Quality and Information Sharing in the Presence of Reviews
- Are Neighbors Alike? A Semisupervised Probabilistic Collaborative Learning Model for Online Review Spammers Detection
- Guardians of Trust: How Review Platforms Can Fight Fakery and Build Consumer Trust
- The Competitive Effects of Online Reviews on Hotel Demand
- Managerial Response to Online Positive Reviews: Helpful or Harmful?
- Do Noisy Customer Reviews Discourage Platform Sellers? Empirical Analysis of an Online Solar Marketplace
- Extracting Actionable Insights from Text Data: A Stable Topic Model Approach
- Impacts of Social Interactions and Peer Evaluations on Online Review Platforms
- Uncertainty Reduction vs. Reciprocity: Understanding the Effect of a Platform-Initiated Reviewer Incentive Program on Regular Ratings
- Reviewing from a Distance: Uncovering Asymmetric Moderations of Spatial and Temporal Distance between Sentiment Negativity and Rating
- Impact of praise cashback strategy: Implications for consumers and e‐businesses
- Review Moderation Transparency and Online Reviews: Evidence from a Natural Experiment
- Does Social Media Dominate Government Report Cards in Influencing Nursing Home Demand?
- Responding to Online Reviews in Competitive Markets: A Controlled Diffusion Approach
- Differential Effects of Multidimensional Review Evaluations on Product Sales for Mainstream vs. Niche Products
- Dynamic Pricing with Online Reviews
- Effects of online reviews and competition on quality and pricing strategies
- Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints