TF

Author

Tomas Falk

Aalto University 2017

ORCID: 0000-0002-8483-2319

정보 수정·삭제 요청

2

논문

376

피인용 합

2012

첫 논문

2017

최근 논문

01저널·주제·방법

저널

JM2

주제

고객가치와 고객관리 1 조직구조와 혁신 1

02소속·공저

2015

소속

Aalto University2017 · 1편

불러오는 중…

03논문

2편

Relational Price Discounts: Consumers’ Metacognitions and Nonlinear Effects of Initial Discounts on Customer Retention
jm · 2017 · 인용 41 · Customer Service Quality and Loyalty
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
jm · 2012 · 인용 335 · Customer Service Quality and Loyalty