Ruth N. Bolton

6편

• Decoding Customer–Firm Relationships: How Attachment Styles Help Explain Customers' Preferences for Closeness, Repurchase Intentions, and Changes in Relationship Breadth
  jmr · 2012 · 인용 201 · Customer Service Quality and Loyalty
• Balancing Risk and Return in a Customer Portfolio
  jm · 2011 · 인용 109 · Customer churn and segmentation
• To <i>JM</i> on Its 75th Anniversary
  jm · 2011 · 인용 11 · Consumer Behavior in Brand Consumption and Identification
• "Balancing Risk and Return in a Customer Portfolio": A Reply.
  jm · 2011 · 인용 1 · Financial Reporting and Valuation Research
• The Effect of Service Experiences over Time on a Supplier’s Retention of Business Customers
  ms · 2006 · 인용 159 · Customer Service Quality and Loyalty
• Searching for Positive Returns at the Track: A Multinomial Logit Model for Handicapping Horse Races
  ms · 1986 · 인용 77 · Sports Analytics and Performance

• A5024790279Ruth N. Bolton · 6편 · ORCID · 대표 기록
• A5014696060N BoltonRuth · 0편 · ORCID 보유자의 이름 변형