MH

Author

Maik Hammerschmidt

University of Göttingen 2012

ORCID: 0000-0003-1921-2532

정보 수정·삭제 요청

2

논문

537

피인용 합

2012

첫 논문

2013

최근 논문

01저널·주제·방법

저널

JM2

주제

고객가치와 고객관리 1 조직구조와 혁신 1

02소속·공저

소속

University of Göttingen2012 · 1편

불러오는 중…

03논문

2편

Gratitude versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization
jm · 2013 · 인용 202 · Customer Service Quality and Loyalty
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
jm · 2012 · 인용 335 · Customer Service Quality and Loyalty