G. Tomas M. Hult

6편

• EXPRESS: Political Extremism and Post-Purchase Customer–Brand Relationships
  jm · 2026 · 인용 0 · Consumer Behavior in Brand Consumption and Identification
• Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship
  jm · 2020 · 인용 108 · Customer Service Quality and Loyalty
• Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible
  jm · 2016 · 인용 166 · Financial Markets and Investment Strategies
• Adjusting the Warm-Glow Thermostat: How Incentivizing Participation in Voluntary Green Programs Moderates Their Impact on Service Satisfaction
  jm · 2016 · 인용 143 · Environmental Sustainability in Business
• An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction
  jm · 2016 · 인용 20 · Customer Service Quality and Loyalty
• Assessing Performance Outcomes in Marketing
  jm · 2015 · 인용 524 · Customer Service Quality and Loyalty