Michael A. Lapré

7편

• When Success Is Rare and Competitive: Learning from Others’ Success and My Failure at the Speed of Formula One
  ms · 2022 · 인용 26 · Quality and Supply Management
• Investigating Operational Predictors of Future Financial Distress in the US Airline Industry
  pom · 2017 · 인용 31 · Risk Management in Financial Firms
• Reducing Customer Dissatisfaction: How Important is Learning to Reduce Service Failure?
  pom · 2010 · 인용 74 · Customer Service Quality and Loyalty
• Organizational Learning Curves for Customer Dissatisfaction: Heterogeneity Across Airlines
  ms · 2006 · 인용 49 · Quality and Supply Management
• Creating and Transferring Knowledge for Productivity Improvement in Factories
  ms · 2001 · 인용 209 · Innovation and Knowledge Management
• Behind the Learning Curve: Linking Learning Activities to Waste Reduction
  ms · 2000 · 인용 356 · Quality and Supply Management
• Knowledge Driven Quality Improvement
  ms · 1998 · 인용 244 · Quality and Supply Management