01이 칸의 논문
- The Divorce of Word and Deed—A Data-Mining Approach to Identify and Evaluate Customer Requirements
- Why Is the Grass Always Greener on the Other Side? Tourist Bias in Online Restaurant Ratings
- Review Manipulation and Filtering on Digital Platforms
- Follow Your Heart or Listen to Users? The Case of Mobile App Design
- The Pleasant Visual Path to Review Helpfulness: Picture-Evoked Emotional Valence and Picture-Text Alignment
- Managerial Response to Online Positive Reviews: Helpful or Harmful?
- Reviewing from a Distance: Uncovering Asymmetric Moderations of Spatial and Temporal Distance between Sentiment Negativity and Rating
- Effects of Managerial Response to Negative Reviews on Future Review Valence and Complaints
- Text Performance on the Vine Stage? The Effect of Incentive on Product Review Text Quality
- On the Spillover Effects of Online Product Reviews on Purchases: Evidence from Clickstream Data
- Measuring Customer Agility from Online Reviews Using Big Data Text Analytics
02같은 주제, 다른 방법
- Enhancing the Benefits of Similarity for Marginalized Identities: How Technology Features Influence Online Reviews When One Evaluates a Similar Other
- Inflation in Reputation Systems? Newcomers, Veterans, and Socialization Within a Platform Community
- Review First or Rate First: How the Review Process and Device Choice Shape Online Reviewing Behavior
- The Costs of Ambiguous Information Disclosure: On the Unintended Consequences of Providing Restaurant Hygiene Scores on Platforms in the United States
- Learning When Reading: Evidence from an Online Mobile Reading Platform
- To Claim or Not To Claim? Hidden Costs of Business Page Claiming
- Can Regulation Restore Authenticity? Evidence from Policies Against Online Review Suppression
- The Rise and Fall of Stars: The Swaying Effects of Displaying Online Rating Trends*
- Taking the Chat out of Chatbot? Collecting User Reviews with Chatbots and Web Forms
- Deliberative or Automatic: Disentangling the Dual Processes Behind the Persuasive Power of Online Word-of-Mouth