01이 칸의 논문
- Queueing Causal Models: Comparative Analytics in Queueing Systems
- Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times
- Service Operations for Justice-on-Time: A Data-Driven Queueing Approach
- How Observed Queue Length and Service Times Drive Reneging Behavior in Queues
- Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation
- Optimally Scheduling Heterogeneous Impatient Customers
- Setting wait time targets in a multi‐priority patient setting
- Slow First, Fast Later: Temporal Speed‐Up in Service Episodes of Finite Duration
- Customer Acquisition, Retention, and Service Access Quality: Optimal Advertising, Capacity Level, and Capacity Allocation
02같은 주제, 다른 방법
- EXPRESS: Waiting Time Externality Awareness in Socially Responsible Queueing
- Early birds versus last-minute arrivals: Empirical evidence and theoretical analysis of arrival time queueing game
- Joint Admission and Aggregate Service Rate Control of an Unobservable Queue
- Frontiers in Operations: Show-Up Profiles for Scheduled Services: Estimation and Applications
- Order Ahead for Pickup: Promise or Peril?
- Delay Information Sharing in Two-Sided On-Demand Platforms
- Service Systems with On-Demand and Reserved Servers
- Behavior-Based Pricing and Delay Commitment in Congestion-Prone Systems
- The congestion vortex: Empirical evidence of the adverse effects of delay on workload in court systems
- Structural Estimation of Intertemporal Externalities with Application in ICU Admissions