Toward New Metrics for Net-Enhanced Organizations

Metrics are sine qua non for solid research, and scientific metrics have now been advanced with new approaches in the arena of Net-enablement (NE), otherwise known as e-commerce. Questions that likely require additional attention include: (1) Where/what is the real value in substituting information for physical processes?, (2) which NE systems effectively support end-to-end fulfillment?, and (3) when should a Net-enabled organization share information? With respect to extant studies in Net-enhancement, the field has been advanced in three methodological dimensions. Multiple methods have been used to validate measures. Approaches to metrics using archival/secondary data have also been initiated. Finally, strong external validity has been established through large scale data gathering.

• 저널Information Systems Research · 13(3) · 227–238
• 토픽Digital Platforms and Economics · Strategy and Management
• DOI10.1287/isre.13.3.227.80
• 저자Detmar W. Straub, Donna L. Hoffman, Bruce W. Weber, Charles Steinfield