A Theory of Decision Support System Design for User Calibration

A theory is proposed for designing decision support systems (DSS) so that the confidence a decision maker has in a decision made using the aid equals the quality of that decision. The DSS design theory for user calibration prescribes properties of a DSS needed for users to achieve perfect calibration. Relevant calibration, decision making, and DSS literatures are synthesized; and related behavioral theories are borrowed to identify the properties of expressiveness, visibility, and inquirability as requisite components of the DSS design theory for user calibration.

• 저널Information Systems Research · 7(2) · 215–232
• 토픽Human-Automation Interaction and Safety · Social Psychology
• DOI10.1287/isre.7.2.215
• 저자George M. Kasper