Referral Priority Program: Leveraging Social Ties via Operational Incentives

The referral priority program—an emerging business practice adopted by a growing number of technology companies that manage a waitlist of customers—enables existing customers on the waitlist to gai...

• 저널Management Science
• 토픽Advanced Queuing Theory Analysis · Management Information Systems
• DOI10.1287/mnsc.2018.3034
• 저자Luyi Yang, Laurens Debo