Managing with Style? Microevidence on the Allocation of Managerial Attention

How does task expertise affect the allocation of attention? Our theory argues that when attention is scarce, expertise and attention are complements: A manager optimally focuses her attention on tasks in which she has relatively more expertise; she “manages with style.” In contrast, when attention is abundant, attention and expertise become substitutes: A manager shifts her attention toward tasks in which she has less expertise; she “manages against her style.” Using microlevel data on managers from two unrelated companies and employing various measures of time stress and managerial attention, we find converging and supporting evidence. A manager’s attention capacity determines whether she manages with style or against it. Whereas current behavioral approaches view managing with style as prevalent and biased, our theory and findings suggest, instead, that it is contingent and optimal. This paper was accepted by Joshua Gans, business strategy. Funding: C. Minami received financial support from MEXT/the Japan Society for the Promotion of Science [Multi-Year Grant 16H02035]. Supplemental Material: The online appendix and data are available at https://doi.org/10.1287/mnsc.2021.4269 .

• 저널Management Science · 68(11) · 8261–8285
• 토픽Digital Marketing and Social Media · Sociology and Political Science
• DOI10.1287/mnsc.2021.4269
• 저자Desmond Lo, Francisco Brahm, Wouter Dessein, Chieko Minami