Clay M. Voorhees

3편

• Putting Words in Their Mouths: Firm-Generated User Content and Consumer Sharing Behavior
  jm · 2025 · 인용 0 · Digital Marketing and Social Media
• “Mere Measurement Plus”: How Solicitation of Open-Ended Positive Feedback Influences Customer Purchase Behavior
  jmr · 2016 · 인용 40 · Customer Service Quality and Loyalty
• Service Sweethearting: Its Antecedents and Customer Consequences
  jm · 2011 · 인용 193 · Psychology of Social Influence