Yang Gao

7편

• Does Agent Gender Matter? Evidence from Southwest Airlines’ Customer Service on Twitter
  misq · 2026 · 인용 0 · AI in Service Interactions
• When Influencers Delegate Replies: How Social AI Agents Shape User Engagement
  isr · 2026 · 인용 0 · AI in Service Interactions
• Can Crowdchecking Curb Misinformation? Evidence from Community Notes
  isr · 2025 · 인용 4 · Misinformation and Its Impacts
• Does Social Bot Help Socialize? Evidence from a Microblogging Platform
  isr · 2025 · 인용 3 · Spam and Phishing Detection
• The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter
  misq · 2023 · 인용 23 · AI in Service Interactions
• Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry
  isr · 2021 · 인용 32 · Misinformation and Its Impacts
• Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness
  jmis · 2021 · 인용 29 · Digital Marketing and Social Media

• A5034775543Yang Gao · 5편 · ORCID · 대표 기록
• A5106725953Yang Gao · 2편 · ORCID · same name + strong evidence (institution/coauthors/topic)