9
논문
2,112
피인용 합
1995
첫 논문
2023
최근 논문
01저널·주제·방법
저널
JM4JMR2MISQ1MKSCI1MS1
02소속·공저
199520002005201020152020
소속
Vanderbilt University1995 · 1편
Center for Excellence in Education2010–2016 · 4편
University of Maryland, College Park2014–2021 · 3편
불러오는 중…
03논문
9편
- The Caring Machine: Feeling AI for Customer Care
- Real-Time Brand Reputation Tracking Using Social Media
- Brand Buzz in the Echoverse
- How Information Technology Strategy and Investments Influence Firm Performance: Conjecture and Empirical Evidence
- Return on Service Amenities
- The Service Revolution and the Transformation of Marketing Science
- Optimizing Service Productivity
- The Effect of Customer Satisfaction on Consumer Spending Growth
- Model Selection Criteria: An Investigation of Relative Accuracy, Posterior Probabilities, and Combinations of Criteria