Claes Fornell

9편

• Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship
  jm · 2020 · 인용 108 · Customer Service Quality and Loyalty
• Stock Returns on Customer Satisfaction Do Beat the Market: Gauging the Effect of a Marketing Intangible
  jm · 2016 · 인용 166 · Financial Markets and Investment Strategies
• Research Note—Information Technology, Customer Satisfaction, and Profit: Theory and Evidence
  isr · 2016 · 인용 59 · Customer Service Quality and Loyalty
• An Abnormally Abnormal Intangible: Stock Returns on Customer Satisfaction
  jm · 2016 · 인용 20 · Customer Service Quality and Loyalty
• Reexamining the Market Share–Customer Satisfaction Relationship
  jm · 2013 · 인용 231 · Customer Service Quality and Loyalty
• The Effect of Customer Satisfaction on Consumer Spending Growth
  jmr · 2010 · 인용 266 · Customer Service Quality and Loyalty
• Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis
  jmis · 2006 · 인용 189 · Customer Service Quality and Loyalty
• The Cooperative Venture Formation Process: A Latent Variable Structural Modeling Approach
  ms · 1990 · 인용 216 · Entrepreneurship Studies and Influences
• Consumption Experience and Sales Promotion Expenditure
  ms · 1985 · 인용 70 · Consumer Market Behavior and Pricing