4
논문
651
피인용 합
2012
첫 논문
2021
최근 논문
01저널·주제·방법
저널
JM3ISR1
02소속·공저
20152020
소속
George Mason University2012–2013 · 3편
불러오는 중…
03논문
4편
- Emotional Calibration and Salesperson Performance
- Gratitude versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization
- How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation
- Performance Implications of CRM Technology Use: A Multilevel Field Study of Business Customers and Their Providers in the Telecommunications Industry