Francisco Villarroel Ordenes

4편

• How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction
  pom · 2026 · 인용 0 · Customer Service Quality and Loyalty
• Standing Out While Fitting In: Visual Design of Text Overlays in Social Media Communication
  jm · 2025 · 인용 8 · Multimedia Communication and Technology
• How High-Arousal Language Shapes Micro- Versus Macro-Influencers’ Impact
  jm · 2023 · 인용 100 · Digital Communication and Language
• Complaint De-Escalation Strategies on Social Media
  jm · 2022 · 인용 66 · Sentiment Analysis and Opinion Mining