30
논문
3,126
피인용 합
2010
첫 논문
2026
최근 논문
01저널·주제·방법
02소속·공저
2010201520202025
소속
Babson College2010–2026 · 19편
Kedge Business School2019–2020 · 2편
The University of Melbourne2019 · 1편
University of Bath2022–2026 · 2편
University of Tennessee at Knoxville2022 · 1편
Tecnológico de Monterrey2026 · 1편
불러오는 중…
03논문
30편
- How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction
- EXPRESS: The Impact of Inter-Departmental Distance on Joint Sales in Retail Stores
- Standing Out While Fitting In: Visual Design of Text Overlays in Social Media Communication
- In-Store Advertising with Digital Signage
- A Comparative Analysis of Frontline Employee Wellness Benefits and Customer Responsiveness: A Social Exchange Theory Perspective
- Testing Work–Life Theory in Marketing: Evidence from Field Experiments on Social Media
- Complaint De-Escalation Strategies on Social Media
- Understanding How Music Influences Shopping on Weekdays and Weekends
- The Impact of In-Store Inspirational (vs. Deal-Oriented) Communication on Spending: The Importance of Activating Consumption Goal Completion
- Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces
- Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality
- The Sales Impact of Using Handheld Scanners: Evidence from the Field
- Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
- Detecting, Preventing, and Mitigating Online Firestorms in Brand Communities
- In-Store Mobile Phone Use and Customer Shopping Behavior: Evidence from the Field
- Reframing the Discount as a Comparison against the Sale Price: Does it Make the Discount More Attractive?
- An Empirical Analysis of the Joint Effects of Shoppers’ Goals and Attribute Display on Shoppers’ Evaluations
- The Club Store Effect: Impact of Shopping in Warehouse Club Stores on Consumers' Packaged Food Purchases
- The Effect of Review Writing on Learning Engagement in Channel Partner Relationship Management
- The Impact of Dynamic Presentation Format on Consumer Preferences for Hedonic Products and Services
- Consumers’ Response to Commercials: When the Energy Level in the Commercial Conflicts with the Media Context
- Consumer Evaluations of Sale Prices: Role of the Subtraction Principle
- Soda versus Cereal and Sugar versus Fat: Drivers of Healthful Food Intake and the Impact of Diabetes Diagnosis
- Name-Letters and Birthday-Numbers: Implicit Egotism Effects in Pricing
- Relationship Velocity: Toward a Theory of Relationship Dynamics
- An Empirical Investigation of the Impact of Gasoline Prices on Grocery Shopping Behavior
- An Empirical Investigation of the Impact of Gasoline Prices on Grocery Shopping Behavior
- Regret from Postpurchase Discovery of Lower Market Prices: Do Price Refunds Help?
- Regret from Postpurchase Discovery of Lower Market Prices: Do Price Refunds Help?
- How the Order of Sampled Experiential Products Affects Choice
04합친 기록
- A5076693618Dhruv Grewal · 28편 · ORCID · 대표 기록
- A5123406491Dhruv Grewal · 2편 · 같은 이름 + 공저자 겹침