01이 칸의 논문
- How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction
- Unveiling the Human Touch: Enhancing Customer Satisfaction Through Personal Profiles of Social Media Customer Service Agents
- Open Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service
02같은 주제, 다른 방법
- EXPRESS: Sustainable Wildfire Management Meets Social Media: How Virtual Interaction Affects Wildfire Response Costs
- Corporate Use of Social Media After ESG Incidents
- How Socially Perceived Threat Shapes Preventive Behavior in the Context of COVID-19
- The Role of Real-Time Event Monitoring in Dynamic Response to Disruptions
- The effects of the news media on a firm's voluntary product recalls
- Lending ears to unheard voices: An empirical analysis of user‐generated content on social media
- Social Media for Disaster Management: Operational Value of the Social Conversation
- The Operational Value of Social Media Information