8
논문
509
피인용 합
2019
첫 논문
2026
최근 논문
01저널·주제·방법
02소속·공저
20202025
소속
Kedge Business School2019–2020 · 2편
The University of Melbourne2019 · 1편
Vrije Universiteit Amsterdam2021–2026 · 3편
불러오는 중…
03논문
8편
- How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction
- Standing Out While Fitting In: Visual Design of Text Overlays in Social Media Communication
- In-Store Advertising with Digital Signage
- Business-to-Investor Marketing: The Interplay of Costly and Costless Signals
- Complaint De-Escalation Strategies on Social Media
- Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces
- Face Forward: How Employees’ Digital Presence on Service Websites Affects Customer Perceptions of Website and Employee Service Quality
- Detecting, Preventing, and Mitigating Online Firestorms in Brand Communities